Privacy Policy

At The Pinnacle Performing Arts Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, enroll in our courses, or otherwise engage with our academy. This policy is effective as of January 1, 2025.

Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and other contact details that you provide when registering for courses, auditions, or events.
• Payment Information: When you make payments for courses or other services, we collect payment information such as credit card details or other financial account information. This information is processed securely by our payment processors.
• Demographic Information: We may collect demographic information such as your age, gender, and interests to better understand our students and tailor our offerings.
• Website Usage Information: We collect information about your interactions with our website, including your IP address, browser type, operating system, pages visited, and the dates and times of your visits. We use cookies and similar technologies to collect this information. For more information, please see our Cookies Policy.
• Communications: We retain copies of your communications with us, including emails, phone calls, and online chat logs, to provide support and improve our services.
• Audition and Performance Data: For students participating in auditions and performances, we may collect video and audio recordings, photographs, and performance evaluations.

How We Use Your Information

We use your information for the following purposes:

• Providing Services: To enroll you in courses, process payments, manage your account, and provide customer support.
• Communication: To communicate with you about courses, auditions, events, and other academy news.
• Marketing: To send you promotional materials and special offers about our courses and services. You can opt-out of receiving these communications at any time.
• Improving Our Services: To analyze website usage, conduct research, and improve the quality of our courses and services.
• Legal Compliance: To comply with legal obligations, such as tax reporting and data protection laws.
• Audition and Performance Purposes: To evaluate audition performance and to promote student achievements in academy publications and performances with consent.

Sharing Your Information

We may share your information with the following third parties:

• Service Providers: We share information with service providers who assist us with payment processing, website hosting, email marketing, and other essential services. These providers are contractually obligated to protect your information.
• Educational Partners: If you are enrolled in a course offered in partnership with another educational institution, we may share your information with that institution to facilitate your enrollment and participation.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
• With Your Consent: We may share your information with other third parties with your explicit consent.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive information transmitted online, such as payment details.
• Secure Storage: We store your personal information on secure servers with limited access.
• Access Controls: We restrict access to personal information to authorized employees and service providers.
• Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Restriction: You have the right to restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact our Data Protection Officer at dpo@pinnacleartsacademy.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

Specifically, data related to enrolled students is kept for five years post their last course completion to handle potential inquiries or for record-keeping related to accreditation. Financial data is maintained for seven years to comply with tax regulations.

Children's Privacy

Our services are intended for users of all ages, including children. For children under the age of 13, we require parental or guardian consent before collecting any personal information. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at privacy@pinnacleartsacademy.com, and we will take steps to delete the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

The Pinnacle Performing Arts Academy
Data Protection Officer
456 Harmony Lane, Suite 200
Metropolitan City, State, 54322
Email: dpo@pinnacleartsacademy.com
Phone: (555) 987-6543